Luksgazino Responsible Gambling
On our platform, gambling is offered as a form of entertainment. We do not guarantee winnings. This page gathers the most common questions in a Q&A format. You find the age limit and the self-exclusion process here.
Should I treat gambling as a source of income?
No, we recommend against it. We suggest treating gambling only as a form of entertainment. Winnings are never guaranteed in any form.
What is the age limit for registration?
Only players who are at least 18 years old can register. The registration form requires you to confirm this separately. We reserve the right to verify your age and identity.
Which documents confirm my age?
Verification is completed with an ID card, passport, or driver's license. Documents are reviewed through the independent provider KYCAID. This check can be requested during or after registration.
How do I exclude myself from play?
You may want to take a break from gambling. In that case, you have the right to exclude yourself. The process runs through a few steps:
- Send your exclusion request from your registered email address.
- Confirm the request on the site.
- Any pending payouts are completed after confirmation.
- Your account closes once those payouts are finished.
Can I submit a new exclusion request right away?
You can submit a request once every 90 days. A second request within that period is not processed. Lifting the exclusion requires a new application. That application comes at least 30 days after the previous one. We reserve the right to review the application. We may decline it where necessary.
Does exclusion cover both casino and sports?
Yes, it does. Our platform offers casino and sports betting under one account. The exclusion request applies to both sections at once.
Can I set a deposit or bet limit?
At present, there is no instant deposit limit tool. There is also no session-time or bet limit tool.
| Tool | Status |
|---|---|
| Deposit limit. | No instant tool available. |
| Session-time limit. | No panel tool available. |
| Self-exclusion. | Applied through an email request. |
If you want to restrict your play time, one path exists. That path is a self-exclusion request sent by email. Your request is reviewed by email, not applied instantly.
How do I reach the support team?
You can send your exclusion request to our support team. You can also ask any question about this page. Using the email address registered to your account matters. A request from a different address may not be verified.
Frequently Asked Questions
How do I exclude myself at Luksgazino?
You send the request from your registered email address. You confirm the request on the site. The account closes once pending payouts finish.
How often can I submit a self-exclusion request?
You can submit a request once every 90 days. Lifting the exclusion requires a new request at least 30 days after the previous one.
Is there a deposit or bet limit tool?
There is currently no instant, self-adjustable limit tool. The only path to restrict play is a self-exclusion request.